The Victorian Disability Services Commissioner's Annual Report is
The Commissioner, Mr Laurie Harkin AM, said:
“The mark of the success of this office is in our ability to facilitate and empower some of our most powerless and vulnerable citizens to speak up when they have a concern. The critical element in achieving this is to make them feel safe and protected
in doing so.”
Mr Harkin said people with disabilities typically felt exposed and fearful of retribution and withdrawal of services if they complained.
Historically this had stopped many having a voice.
“My commitment, and the passion of all in my office, is to support people with a disability to reclaim
that voice as equal citizens deserving and using their equal right to be heard in our community,” he said.
“My approach to assessing or investigating
complaints is informed by this: what will make it easiest for people to speak up, what will make them feel safe, what will achieve the best outcome for them.”
Mr Harkin said the results achieved by his staff showed that continued improvement of the approach and accessibility of the office was effective. The complaints numbers are the highest since the office was established.
Peregrinus Consulting - supporting those who provide paid support for people with disability